Refund policy

Refund Policy

At My Pods, we want you to love your purchase.

If something isn't right, we're here to help. This policy applies to all orders placed on our website.

Faulty or Damaged Items

If your item arrives faulty or damaged, we will replace it or refund you.

Please contact us within 7 days of receiving your order with your order number and a photo of the issue.

Once approved, we will offer a replacement item or a full refund to your original payment method.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery if:

• The item is unused
• In original condition
• In original packaging

You will need to cover the return shipping cost.

Once we receive the item, we will issue a refund if it meets the above criteria.

Consumer Guarantees

This policy is in addition to your rights under Australia Consumer Law.

How to Request a Refund 

Please email us at support@my-pods.com and include:

• Full name
• Order number
• Reason for return
• Photos if applicable